Last Thursday, my sister finally got a hold of someone who realized her computer was not a Chile-only product, so she got a Hard Drive in the mail.

Unfortunately, she also needed a restore disc for her less than 2 month old computer.

After all the stuff she went through, they made her pay another $30 to get the disc to fix her computer.

It's safe to say that her experience with @hp has been crap at best. I don't think she'll be going the PC route again.

As for contacting the CEO, I received a form mail on from customer relations:

Thank you for taking the time to share your comments with HP.
They have been forwarded to the appropriate people within Hewlett-Packard.

Regards,

CEO Customer Relations

Yesterday, I got a call on my voice mail that gave me a 800# and ticket number to refer to as well as a secret passcode to dial. The problem is that the passcode was garbled and the HP Support person did not repeat her information.

I tried to dial the number and push the numbers I did hear, but of course that didn't work, so I haven't been able to explain how not-fun this whole situation has been.

 I don't know if they will call again. I hope they do, so I can discuss the issues we had with their customer service and why Apple will probably get my sister's business for her next computer. Cuz honestly, paying another $30 was just the last thing she needed from HP.