Submitted by ardith on Mon, 2009-08-10 18:58
Posted in
As I just tweeted, the HP Pavilion dv4-1227us laptop my sister just got from Amazon was apparently from Chile so HP USA can't/won't help her with a MAJOR computer issue.
Last night, she called me asking me what to do if her computer suddenly cut off and said "Boot Device not Found."
Today we tried a few things, but it looks like the comptuer totally died. She couldn't even run a hard disc check.
She just got off the phone with HP USA and apparently they did not have the laptop in their system. They told her the computer she bought was from Chile and they couldn't help her.
Keep in mind, this is a computer that she just purchased from Amazon.com. There wasn't any sign that the comptuer was not covered by HP US or that she would have to go and call another country to get her laptop fixed.
Now, my sister has always had Apple computers. She's had an iMac and an iBook. She thought that she would try an HP this time since I puchased one and looooove my laptop.
Unfortunately, it looks like this is going to be a very bad headache for her. This is a comptuer that is less than 90 days old!
I'm really upset on her part since the HP customer service in the US is pushing her off to another country, especially since I know all the documentation seemed to be geared to US customers AND she puchased it from Amazon.com.
Hopefully this will be straightened out and she'll be able to use her computer again. If not, I think Amazon has something to answer for. Especially if she can't get it serviced in the US.
Doh!
That sucks! >_<
This after I read this article on Consumerist: http://consumerist.com/5333031/apple-has-the-best-tech-support-dell-hp-a...
You should try to get your story published on Consumerist as well. Maybe HP will fix your problem then. Until then, I have faith your powers of Ardeath!
So sorry to hear about this.
So sorry to hear about this. The act of ordering PCs online has always been one replete with treacherous waters, and this seems like a textbook case. Damn right, Amazon has some 'splaining to do! At only two months, something had better work out.
Yeah. My friend pointed out
Yeah. My friend pointed out that the serial number says US, as in for the US. I think that HP USA has to take care of it. He said she should call them again.