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Blogging about Sci-Fi, Anime, Manga, Romance Novels, and Popculture a la Geek since 1995.

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Hanabatake has been around the web in one form or another since 1995. My focus has evolved from anime & manga obsessing to a blog with my views and opinions.

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Dear Chase Bank, Your Customer Service Sucks. Oh, and I'm a bit pissed off.

So I found a discrepancy on my pending transactions. I contacted Chase Bank like a good, suspicious netizen. They canceled my card and told me a new one was on the way within 4 days. The lady on the other line never said anything about 10 days. 

I called today asking about my card only to find out about the 10 day thing. They then said that if I wanted a new card, it would cost another $5 to send me it.

I explained about the initial conversation and how I was told it would be this week. I was then transfered to another individual (Jim?) who listened to my rant and then said it would still be $5 to cancel the card and expedite a new one.

Now, here's the rub. 

  1. If they had told me about the 10 days initially, I would not have been upset. I would know what was going on with my card.
  2. If they offered to send me a new card and waive the $5 fee, they would have kept a customer who pays attention.

People may think I'm overreacting. Maybe I am. But I am also a really good customer. Looks like I'll be going to a new bank.

Any suggestions? 

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Recent comments

Assassin's Creed II

UBISOFT's Assassin's Creed series is kinda like an RPG, but with ye-olde prostitutes.

The series features a man who is kidnapped for his DNA. A nefarious group is searching through time for something. The only way to do this is to tap into microbial memories buried in the DNA of the descendants of certain people. The first game sent this man back into his ancestral memories to a time during The Crusades.

Assassins Creed II takes place in the memories of another ancestor. This one in Renaissance Italy. Ezio Auditore is handsome (which is great if you're playing for hours!) and athletic. And he is not only willing to spill blood. He is eager. For vengeance!!!

The traditional RPG's I'm used to have things like conversations with the villagers and searching the grounds for treasure.

Merry Christmas 2009 & Happy New Year 2010

Where have you gone, 2009? Don't you know that 2010, we're really in The Future? I know 2010 is going to be a bang up year. I can't wait to meet it.

My predictions for 2010? Aside from autopilot technology for cars, hence removing the human factor and a large amount of accidents?

I hope that the health care bill will pass. *sigh*

I can't believe how fast time has gone. I've been a bit neglectful of my blog. It's been a bit crazy the last few months.

First of all, I have a new job.

Second of all, I'm in Los Angeles.

Third of all, I'm still driving back to Murrieta on the weekends to check in with my parents and hang out and eat some yummy foods.

Honestly, I missed a lot of things about LA, but traffic wasn't one of them. I forgot how horrible the drive can be. Living in Torrance isn't bad when my office is in Culver City, so I'm just trying to force myself to wake up early and head to the gym before work.

Sometimes that even works!

Ok, now I better hit the sack. Tomorrow, I have some work to do. After work, I'll drive down to San Diego for my extended family's big Christmas party. Can't wait to see everyone there.

NaNiWriMo Fail 2009

Well, it looks like I won't be making it again this time. As much as I'd like to participate in the competition, I just started a new job AND I have a freelance editing work that I need to complete.

I'm just about to crawl into bed as I write this. It's been a very long while since I've worked in LA and had to deal with the traffic and the crazy driving.

I decided to use Tumblr's private blog feature to take pictures of all the food I'm eating. What's the use of an iPhone if not to guide me to better eating choices. Wait? What do you mean it's a phone? TALK to people?! What's that?

Anyway, I better get to bed. Tomorrow, I plan to strike out early. Hopefully I'll have an hour in the morning after the gym to work on more edits.

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